GENERAL TERMS AND CONDITIONS
Basic data of the owner of the website and supplier of the products
Company: Bodegas Mitos S.A., which will be called in these general conditions: "www.aurevoircinderella.com" or "Au Revoir Cinderella" or "the company".
VAT NUMBER: A98398787
Address: C/ del Comerc 23, Barcelona
Telephone: 620 138 643
I. Basic information on the contract of sale
1.1 The present general conditions of contracting, together with the particular conditions that can be established when contracting the products of this web, will regulate expressly the relations arisen between Au Revoir Cinderella and the third parties (hereinafter "buyers") that use the portal www.aurevoircinderella.com and acquire the products offered through the same one.
1.2 The user who completes the purchase process of this web and pays the price indicated at the end of the process, will receive a communication that he/she has completed the purchase. From that moment, he/she acquires the condition of buyer, and will have accepted the present general contracting conditions.
1.3 The particular conditions of the contract (price, taxes, products purchased, maximum delivery dates, buyer's data, etc.) will be established at the end of the purchase process, in accordance with the choices of the buyer and the data provided. These particular conditions, together with the present general conditions, will constitute the contract between the consumer and Au Revoir Cinderella.
1.4 Au Revoir Cinderella may modify the present general conditions, by publishing these modifications on the website so that they can be known by the users always before the visit to the portal or the acquisition of any offered goods. Such modifications will not have retroactive effects, that is to say, they will only be applicable to the purchases made after their publication.
II. Process and steps of purchase
2.1 The products offered on the portal, along with their characteristics and prices will appear on screen.
Also appear on the screen the shipping costs to the user's home. Purchases to Spain, Portugal and Andorra will not have shipping costs. The shipping costs for shipping to the rest of Europe will be 15 € and for the rest of the continents will be 25 €.
The prices shown on the screen are in euros and include VAT and any other applicable tax.
2.2. For the acquisition of the products offered in the Au Revoir Cinderella portal, the users will be asked to register, and they will have to fill in the instructions that appear on the screen, in particular:
- Fill in the electronic form that appears on the portal at any time.
- Click on the "Accept" button.
- Receive the "Username" and "Password" in the user's e-mail account.
The user name and password are personal and non-transferable.
2.3 Once registered the user, and to proceed with the purchase of products, you must add the product you want in the shopping cart, according to the instructions on the screen, filling out for this purpose the order form provided and sending it to www.aurevoircinderella.com, which implies the reading and acceptance of all these general conditions.
2.4 Once the purchase has been made and as soon as possible, always within thirty (30) days from the execution of the purchase, the customer service department of www.aurevoircinderella.com will send the user purchaser to the address indicated on the form or to the e-mail address indicated, the corresponding invoice. The order confirmation sent by www.aurevoircinderella.com will not be valid as an invoice, only as proof of purchase.
2.5 Delivery times from the payment of the purchase.
Deliveries in Spain and Portugal are made between 24 and 48 hours (working days). Deliveries to the Canary Islands are made between 2 and 6 working days.
Deliveries to the rest of Europe are made between 2 and 6 working days.
Deliveries to other continents are between 7 and 20 working days.
III. Right of withdrawal
If you have made your purchase through our website, you have the right of withdrawal within 14 calendar days from receipt of the product. You will be able to return it and get a full refund without giving any reason. This exercise of the right of withdrawal is completely free of charge. In this case, the shipping costs for such return shall be borne by the customer.
You can send the purchased items by any means of your choice to our store in Madrid, or deliver them personally at any of our stores in Spain.
Remember that you must receive the items within 14 days, or else you will not be entitled to the economic return and we will proceed to issue a voucher for the amount in your favor (valid for 1 year from its issuance).
For further questions about exchanges or refunds, please contact us via email: email@example.com
IV. Return guarantee and exchange policy
In accordance with article 118 of the General Law for the Defense of Consumers and Users, the consumer has the right to the repair of the product, its replacement, price reduction or termination of the contract, when the product has been received defective or in poor condition.
Article 123 of this law stipulates that the seller is liable for any lack of conformity that becomes apparent within two years of delivery.
As additional guarantees of Au Revoir Cinderella, the consumer may request an exchange of size or model within 30 calendar days from the date of purchase. The process to follow is as follows:
1. Enter in the shoe box the invoice or your order details (clearly indicating your order number), and a note specifying the product and size for which you wish to make the exchange.
2. Items must be sent in their original condition, including the shoe box, with no signs of having been worn or damaged. Otherwise the product will not be accepted for exchange. Remember to properly pack the original box to avoid damage in shipping or labeling.
3. Send the shoes to our store in Madrid:
Au Revoir Cinderella
Calle de Claudio Coello, 97
4. Once the package is received, the requested exchange will be sent to you as long as the product is in stock. In case the purchased product is more expensive than the product you wish to exchange it for, Au Revoir Cinderella will save your credit for future purchases in the form of a voucher, which you will be able to redeem within 1 year from the date of issue.
If you do not want any other item, you can request a voucher for the full amount.
Au Revoir Cinderella is not responsible for the cost of shipping the product to our store, but it is responsible for the cost of shipping the new product to your home.
V. Treatment of the personal data of the purchasers
Similarly, the consumer consents to the transfer of such data to companies with which the company has contracts or may enter into contracts in the future for the sole purpose of giving proper compliance with the purposes of this contract, ie, the supply and sale of footwear and fashion products that may be offered on this website, by the owner company, by any of its present or future business group.
This or any other consent may be revoked at any time, and in any case by sending an email to firstname.lastname@example.org.
VI. Communications between the parties
For the purposes of the present General Conditions, and for any communication that may be necessary between Au Revoir Cinderella and the purchaser, they will be made preferably by e-mail, and failing that, by postal mail.
Au Revoir Cinderella's e-mail address, telephone number and address for communication purposes are those indicated in these general conditions. The contact details of the consumer, will be those provided when opening a customer registration on this website, and when purchasing the products.
VII. Complaints and claims
You can make any complaint or claim by sending us an e-mail to: email@example.com, and we will try to answer or resolve it as soon as possible. In any case, we will contact you within 10 days.
You may also make use of the European platform for online dispute resolution provided by the European Union. You can access it through this link: http://ec.europa.eu/consumers/odr/. More information on this procedure can be found in Article 14 of the European Regulation on consumer dispute resolution.
VIII. Applicable law. Jurisdiction and Jurisdiction.
This contract shall be governed by Spanish law provided that the sale is made within Spain. In particular, Law 7/1998 on general contracting conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the Law of Services of the Information Society and Electronic Commerce, and Law 7/1996 on the regulation of retail trade are applicable.
Within the scope of the Autonomous Community of Catalonia, the Consumer Code of Catalonia will also be applicable.
To know the jurisdictional conflicts that could arise between the consumers of the offered products and Au Revoir Cinderella, the courts of the domicile of the consumer or user affected by this conflict will be competent within the Spanish territory.