RETURNS AND EXCHANGES
Can I make an exchange?
Yes! You can request an exchange of size or model within 30 calendar days from the date of purchase. The process to follow is as follows:
1. Enter in the shoe box the invoice or your order details (clearly indicating your order number), and a note specifying the product and size for which you wish to make the exchange.
2. Items must be sent in their original condition, including the shoe box, with no signs of having been worn or damaged. Otherwise the product will not be accepted for exchange. Remember to properly pack the original box to avoid damage in shipping or labeling.
3. Send the shoes to our store in Madrid
Au Revoir Cinderella
Calle de Claudio Coello, 97
4. Once the package is received, the requested exchange will be sent to you as long as the product is in stock. In case the purchased product is more expensive than the product you wish to exchange it for, Au Revoir Cinderella will save your credit for future purchases in the form of a voucher, which you will be able to redeem within 1 year of its issuance.
If you do not want any other item, you can request a voucher for the full amount of your purchase.
Important note: Au Revoir Cinderella does not cover the cost of shipping the product to our store, but we do cover the cost of shipping the new product to your home.
Can I make a return?
Right of withdrawal
Whether you have made your purchase through our website or in one of our physical stores, you have the right of withdrawal within the first 14 calendar days from the purchase of the product. You will be able to return it and get a full refund without giving any reason.
Items purchased in a physical store must be returned to any of our official stores in Spain.
Items purchased online, must be returned in person or by shipment to our store located in Madrid (whose details are above).
- After 14 calendar days from the date of receipt of the product, the changes will be made by voucher and there will be no refund for the difference in price that may exist between items.
- It will be essential to present the original purchase receipt, and the items must be brand new (without any mark of use), in the same condition as delivered, with its packaging and / or box in perfect condition, and all its labeling intact.
The amount will be refunded in the same payment method with which you made the purchase.
- In case of presenting only the Gift Ticket, a voucher (with an expiration date of 1 year) will be issued for the same amount.
- If the product has no manufacturing defect, AU REVOIR will not be responsible for any damage caused by the use of any of its products, since the customer has 14/30 days to return or exchange the product before use and check that it fits your needs and / or anatomy.
For any question about changes / returns, please contact us via email: firstname.lastname@example.org
If you want to know more details about our return policy and the right of withdrawal, please consult the general terms and conditions.
1 year quality guarantee
If the item delivered to the customer is in poor condition, is due to the company's own causes or manufacturing and is within the first year of warranty, you can:
- Request an exchange for another product.
- Request a voucher for the value of the purchase that you can redeem within 1 year from its issuance.
- Request a refund of the purchase price.
Do you want to know more about our sizing?
At Au Revoir Cinderella we use European sizing.
If we consider that the size of a model is larger or smaller than normal, we will inform about it in the description of the article.
If you have any doubt about the sizing of a product, do not hesitate to write to us at email@example.com.