Exchanges & returns
Can I make a change?
Yes! You have 30 natural days from the date of purchase to request a change in size or model. These are the steps to follow:
1. Write down and introduce in the shoe box the purchase details or the invoice. Also, include in the box a note specifying the product and size for which you want to make the change.
2. The products must be sent in their original condition, including the box, without signs of being used or damage. Otherwise, the change of the product will be not be accepted. Remember to cover the original box with paper or a plastic bag to avoid damages with the shipping labeling.
3. Send the products to our store in Madrid fron 10:00 to 14:00:
Au Revoir Cinderella - Cuemend Shoes, S.L.
Calle de Claudio Coello, 97
4. Once we've received the package, the requested change will be sent, as long as the product is in stock. In case the purchased product is more expensive than the product for which you wish to exchange it, Au Revoir Cinderella will save your credit for future purchases in the form of a voucher. This voucher can be redeemed within a period of no more than one month after its issue.
If you do not want any other item, you can request a voucher for the total amount, which you can redeem within a month of its issue.
Important! Au Revoir Cinderella is not responsible for the delivery costs to our store but does cover the delivery costs of the exchange.
Can I request a refund?
If the product delivered to the customer is in poor condition and its due to the companies own causes or manufacturing, you can:
-Request a change for another product.
-Request a voucher for the total amount of the purchase, which could be redeemed within a month of its issue.
-Request the economic refund of the total amount of the purchase.
Also, if you have made your purchase in our website, European legislation includes a trial period of 14 days in which the user can return a product if not satisfied with the product. In this case, the client assumes the transport charges.
So that we can solve your questions as soon as possible, please contact us through firstname.lastname@example.org
All our products come with one-year warranty against manufacturing errors.
Do you want to know more about our sizing?
At Au Revoir Cinderella we use European sizing. If we consider that the size of a model is larger or smaller than normal, we will inform about it in the description of the product. If you have any questions about the sizing of a product, do not hesitate to write to email@example.com